Our Core Principles

Granat88 believes gambling is only enjoyable when it stays as entertainment. Our platform is built not only for the best gaming experience, but also to ensure every player has access to tools that help them play within healthy limits.

1. Granat88's Commitment to Responsible Gaming

At Granat88, we understand that online casino gaming is about more than just play — it's about our players' wellbeing. That's why responsible gaming isn't just a company policy; it's been part of our platform's DNA from day one.

We know that the majority of our players play for fun and to fill their leisure time. However, like any other form of entertainment, there is a risk that some individuals may struggle to control their gaming habits. It is for them that we have developed a range of tools and support resources, available free of charge and easy to access.

The enjoyment of gaming should not come at too high a cost — whether financially, emotionally, or in your personal relationships. granat88 is committed to ensuring our platform is a safe and responsible space for all players in Malaysia.

2. Recognising Early Warning Signs

One of the most important steps in responsible gaming is recognising the early warning signs before problems become more serious. Watch for the following patterns in yourself:

Financial Signs

  • Spending more than you can afford to lose
  • Borrowing money from family or friends to gamble
  • Using money set aside for basic necessities (rent, bills, food) to play
  • Selling possessions to obtain money to continue playing
  • Frequently borrowing money or requesting salary advances

Emotional & Behavioural Signs

  • Feeling restless or irritable when unable to play
  • Hiding gambling activity from loved ones
  • Chasing losses — playing more in an attempt to recover lost money
  • Unable to stop even when intending to do so
  • Neglecting work, family, or social responsibilities in order to play
  • Lying about the time and money spent on gambling

Important to Remember

Chasing losses is one of the most dangerous warning signs. When you play to "win back" money you have already lost, you are no longer playing for fun — and your decisions may no longer be rational. Stop, take a breath, and contact our support team if you feel this is happening to you.

3. Available Self-Control Tools

Granat88 offers a range of tools you can activate directly from your account settings. All tools are free, take effect immediately upon activation, and are designed to help you stay in control:

Deposit Limit

Set the maximum amount you can deposit in a day, a week, or a month. This limit cannot be increased immediately — there is a waiting period to ensure your decision is final.

Loss Limit

Limit the amount you can lose within a set period. Once this limit is reached, you will be unable to place further bets until the limit resets on its scheduled cycle.

Session Time Limit

Set how long you can play in a single session. When the time is up, you will be automatically logged out and will need to wait before you can log in again.

Temporary Break

Take a break from the platform for 24 hours, 1 week, 1 month, or a duration of your choice. Your account will be temporarily locked and inaccessible during the break period.

Self-Exclusion

For more serious issues, the permanent self-exclusion option allows you to close your account permanently. This cannot be reversed and we will not process any reopening requests.

Activity Review

Review your complete history of gaming, deposits, and withdrawals to get a clear picture of your spending patterns over any period of time.

4. How to Set Deposit & Loss Limits

Setting financial limits is the most effective step to ensure you do not overspend. At granat88, the process is simple and can be done in under two minutes:

  1. Log in to your granat88 account via the website or mobile app.
  2. Go to section Account Settings then select Responsible Gaming.
  3. Choose the type of limit you want to set — daily deposit, weekly loss limit, or session time limit.
  4. Enter the limit amount you want and select the time period (daily / weekly / monthly).
  5. Confirm the changes. The limit will take effect immediately.

Important to remember: lowering a limit takes effect immediately, but increasing a limit will be subject to a 48 to 72-hour waiting period to give you time to reconsider your decision calmly.

5. Temporary Break & Permanent Exclusion

Sometimes, the best step is to pause — or stop entirely. granat88 fully supports your decision to take a break, no questions asked, no obstacles in the way.

Take a Break

If you feel that gaming is starting to affect your mood, sleep, or personal relationships, take a temporary break. You can choose a period from 1 day up to 6 months. During this time, all marketing communications will also be stopped immediately. Your account and all your funds remain safe.

Permanent Self-Exclusion

Permanent self-exclusion is an option for those who need more serious help and wish to place a permanent stop on their online gambling activity. Once activated, granat88 will not allow you to reopen your account, and your name will be kept on an exclusion list that we manage with strict confidentiality.

Your Balance

When you choose a temporary break or permanent exclusion, any remaining balance in your account can still be claimed. Contact our customer support team and we will process your balance withdrawal promptly before the account is fully locked.

6. Child & Minor Protection

Granat88 has a strict zero-tolerance policy for players under 18. We use a rigorous age verification system during registration, and any account suspected of belonging to a minor will be closed immediately and subject to a full investigation.

If you share a device with younger family members, we strongly recommend the following steps:

  • Always log out of your granat88 account when you are done playing.
  • Do not save passwords automatically on shared devices.
  • Use a PIN or biometric lock to protect the Granat88 app on your phone.
  • Consider installing parental control software on devices used by children.
  • Never share your account details with anyone, including family members.

7. Self-Assessment — Are You Playing Responsibly?

Answer the questions below honestly to get a clearer picture of your gaming habits. This is not a formal assessment, but it can help you reflect on your own behaviour:

1. Have you ever played longer or spent more than you planned?

Never Sometimes Frequently Always

2. Have you ever gambled with money meant for daily essentials?

Never Once or twice Sometimes Always

3. Have you ever tried to hide your gambling activity from loved ones?

Never Once or twice Frequently

4. When you lose, do you often feel the urge to play again to win back what you lost?

Never Sometimes Almost always

If you answered "often" or "always" to any of the questions above, we encourage you to contact our support team or use the self-control tools available.

8. Where to Find Help

Asking for help is a sign of strength, not weakness. If you or someone you know is experiencing gambling-related difficulties, there are various support resources that can help:

  • granat88 24/7 Support: Contact our support team via the in-platform live chat — we are trained to help you access self-control tools or process a break request right away.
  • National Gambling Helpline: Local welfare organisations provide free counselling and support services for those affected by gambling problems.
  • Professional Counselling: Speaking with a licensed counsellor or clinical psychologist who specialises in behavioural addiction can provide deeper, longer-term support.
  • Family Support: Never underestimate the value of support from family and close friends. Sometimes, an honest conversation with someone you trust is the most important first step.

At Granat88, we will never question or delay your request for a break or exclusion. If you reach out with the intention to stop temporarily or permanently, we will process your request promptly and with full respect.

9. Responsible Gaming FAQ

Yes — many people play casually and responsibly without any problems. The key is setting clear limits before playing, sticking to those limits, and playing only with money you can afford to lose entirely. Use our deposit limit tools to help you stay in control.

You can choose a temporary break period of 24 hours, 1 week, 1 month, 3 months, or 6 months. During this time, your account will be inaccessible and all marketing emails will be paused. Your account balance remains safe.

Lowering your limit takes effect immediately. However, increasing a limit requires a waiting period of 48 to 72 hours — this is a protective mechanism to ensure you do not make hasty decisions during a moment of emotional instability.

Your funds remain safe in your account during the break period. After the break expires, you can log back in and resume use as normal, including withdrawing your balance. For permanent exclusion, contact our support to process balance withdrawal before the account is closed.

Key signs include: chasing losses, using money set aside for other needs, hiding your activity from others, and feeling restless when unable to play. If you recognise any of these in yourself, it's a good time to speak with our support team or use the self-control tools available.